Authorization & Complaint Procedures by State

Authorization and Complaint Procedures by State

State Authorization is a legal issue dealing with an institution's adherence to state requirements for colleges to secure authorization to offer instruction in that state.

Methodist students who desire to resolve a grievance are encouraged to follow the University's Student Grievances Procedures located in the Student Handbook.

If you are an out-of-state student taking online courses and you are unable to resolve a complaint with Methodist or feel that not all issues were resolved with the final disposition, you may appeal to the North Carolina State Education Assistance Authority, P.O. Box 14103, Research Triangle Park, N.C. 27709 (NCSEAA), the portal agency for SARA in North Carolina (www.saranc.org). To contact NCSEAA, call (919) 248-4660 or email the director at terrence@saranc.org. To access the complaint process, go to http://www.saranc.org/Complaint.html, and to access the complaint form, go to http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf.

To find out whether the state you reside in is a SARA state, please visit the National Council for State Authorization Reciprocity Agreements (NC-SARA).

Most states require that you begin the complaint process at the university before taking further action.

Below is a list of states, their portal agencies, and contact information for filing complaints with the appropriate agency in the state.


State Portal Entity Contacts

Alabama

Timothy Vick
Director of Operations and Fiscal Services
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130
334.353.9153
tim.vick@ache.alabama.gov

State Website: http://www.ache.alabama.gov/Content/SARA/AlaPortal.aspx


Alaska

Kierke Kussart
Program Coordinator Institutional Authorization
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
907.465.6741
kierke.kussart@alaska.gov


Arizona

Lanna Dueck
Executive Director
Arizona SARA Council
2323 W. 14th St.
Tempe, AZ 85281
480.517.8226
ldueck.azsara@riosalado.edu

Student Complaints: http://azsara.arizona.edu/complaint-process


Arkansas

Alana Boles
Program Director for Private Career and Out-of-State Education
Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201
501.371.2060
alana.boles@adhe.edu

State Website: http://www.adhe.edu/institutions/academic-affairs/sara/
Student Complaints: http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form


Colorado

Heather Delange
Academic Policy Officer
Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
303.862.3005
heather.delange@dhe.state.co.us

State Website: https://highered.colorado.gov/academics/sara/
Student Complaints: http://highered.colorado.gov/academics/complaints/


Connecticut

Christon R. Kurker-Stewart, Esq.
Academic Affairs
Office of Higher Education
State of Connecticut
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
860.947.1820
860.947.1310 fax
ckurker-stewart@ctohe.org

State Website: www.ctohe.org
Student Complaints: http://www.ctohe.org/StudentComplaints.shtml


Delaware

Nick A. Buono
Education Specialist
Delaware Office of Higher Ed
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901
302.735.4193
nicholas.buono@doe.k12.de.us

State Website: http://www.doe.k12.de.us/sara
Student Complaints: http://www.doe.k12.de.us/


District of Columbia

Angela H. Lee
Executive Director
Higher Education Licensure Commission
Postsecondary Education
Office of the State Superintendent of Education
810 1st Street, NE, Floor 2
Washington, DC 20002
202.724.2095
Angela.Lee@dc.gov

State Website: http://osse.dc.gov/service/state-authorization-reciprocity-agreement-sara
Student Complaints: http://osse.dc.gov/service/public-complaints


Florida

Morgan Champion
Director, Postsecondary Reciprocal Distance Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
850.245.3212
morgan.champion@fldoe.org

State Website: http://www.flsara.org/
Student Complaints: http://www.fldoe.org/sara/complaint-process.stml


Georgia

Patricia “Pat” Neri
GA-SARA Coordinator
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3235
GASARA@gnpec.org

State Website: http://gnpec.org/ga-sara/
Student Complaints: https://gnpec.org/ga-sara/


Hawaii

Bobbi Lum-Mew
Program Administrator
Hawaii Post-Secondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
808.586.7327
hpeap@dcca.hawaii.gov

Student Complaints: http://cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/


Idaho

Valerie Fenske
Idaho Private Colleges & Proprietary Schools Coordinator
Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720-0037
208.332.1587
valerie.fenske@osbe.idaho.gov

State Website: https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/state-authorization-reciprocity-agreement-sara/
Student Complaints: http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp


Illinois

Nkechi Onwuameze, Ph.D.
Assistant Director for Academic Affairs
Illinois SARA Coordinator
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
217.557.7382
sara@ibhe.org

State Website: http://www.ibhe.org/Academic%20Affairs/SARAdefault.htm
Student Complaints: http://complaints.ibhe.org/


Indiana

Ken Sauer
Senior Associate Commissioner and Chief Academic Officer
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984
317.232.1090
academics@che.in.gov

Student Complaints: http://www.in.gov/che/2744.htm


Iowa

Lisa Pundt
Compliance Officer        
Iowa College Aid
430 E. Grand Avenue, Floor 3
Des Moines, IA 50309
515.725.3426 | fax: 515.725.3401
lisa.pundt@iowa.gov

Student Complaints: https://www.iowacollegeaid.gov/content/constituent-request-review


Kansas

Jennifer L. Armour
Business Analyst, Private Postsecondary Education
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
785.430.4288
jarmour@ksbor.org

State Website: https://www.kansasregents.org/academic_affairs/sara
Student Complaints: http://www.kansasregents.org/private_postsecondary_complaint_process


Kentucky

Sarah Levy
Director of Postsecondary Licensing
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
502.573.1555 ext. 350
sarah.levy@ky.gov

State Website: http://cpe.ky.gov/campuses/sararequest.html
Student Complaints: http://cpe.ky.gov/forstudents/consumercomplaints


Louisiana

LeAnn Detillier
Assistant Commissioner for Program Administration
Louisiana Board of Regents
1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
225.342-4253
leann.detillier@la.gov

State Website: http://www.regents.la.gov/subhome/institutional-licensure
Student Complaints: http://www.regents.la.gov/page/SARAComplaints


Maine

Angel Loredo
Higher Education Specialist
Department of Higher Education
23 State House Station
Augusta, Maine 04333-0023
207.624.6846
angel.loredo@maine.gov

State Website: http://www.maine.gov/doe/highered/sara/
Student Complaints: http://www.maine.gov/ag/consumer/complaints/index.shtml


Maryland

Koliwe Moyo
Online Education Analyst
Maryland Higher Education Commission
6 North Liberty Street, Floor 10
Baltimore, MD 21201
410.767.3297
koliwe.moyo1@maryland.gov

State Website: http://mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspx
Student Complaints: http://mhec.maryland.gov/career/pcs/gripe.asp


Michigan

James R. Farhat, Specialist
Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Licensing Division
PO Box 30018
Lansing, MI 48909
517.241.9221
517.373.2162 fax
farhatj@michigan.gov

Student Complaints: http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35414_60647_2739---,00.html


Minnesota

Betsy Talbot
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
651.259.3965
Betsy.Talbot@state.mn.us

State Website: https://www.ohe.state.mn.us/mPg.cfm?pageID=2149
Student Complaints: http://www.ohe.state.mn.us/mPg.cfm?pageID=1078


Mississippi

Menia Dykes
Director of Accreditation
Mississippi Institutions of Higher Learning
3825 Ridgewood Road
Jackson, MS 39211
601.432.6372
mdykes@mississippi.edu

State Website: http://www.mississippi.edu/mcca/sara.asp


Missouri

Leroy Wade
Assistant Commissioner
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
573.751.2361
leroy.wade@dhe.mo.gov

State Website: https://dhe.mo.gov/DistanceEducation.php
Student Complaints: http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf


Montana

Janelle Booth
Research and Academic Policy Director
Office of the Commissioner of Higher Education
Montana University System
P.O. Box 203201
Helena, MT 59620-3201
406.994.6480
janelle.booth@montana.edu

Student Complaints: http://mus.edu/MUS-statement-of-complaint-process.asp


Nebraska

Kathleen L. Fimple, Ph.D.
Academic Programs Officer
Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
402.471.0030
Kathleen.Fimple@nebraska.gov

State Website: https://ccpe.nebraska.gov/state-authorization-reciprocity-agreements-sara
Student Complaints: http://nebraskalegislature.gov/laws/statutes.php?statute=85-2418


Nevada

Crystal Abba
Vice Chancellor for Academic & Student Affairs
Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
775.784.4901
crystal_abba@nshe.nevada.edu

Student Complaints: https://www.nevada.edu/ir/documents/sara/SARA_Complaint_Resolution_Form_Rev_Protected.pdf


New Hampshire

There is currently not a Director (for inquires please contact Patricia Edes)
Director of the Division of Higher Education
Higher Education Commission
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
603.271.0256
Patricia.edes@doe.nh.gov

State Website: https://www.education.nh.gov/highered/sara.htm
Student Complaints: https://www.education.nh.gov/highered/compliance-allegation.htm


New Jersey

Eric Taylor, Esq.
Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State St., Floor 4
P.O. Box 542
Trenton, NJ 08625
609.984.3738
eric.taylor@oshe.nj.gov

State Website: http://www.state.nj.us/highereducation/SARA.shtml
Student Complaints: http://www.nj.gov/oag/ca/complaint/ocp.pdf


New Mexico

Jeneva LiRosi
General Counsel
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM  87505-2100
505.476.8402
Jeneva.LiRosi@state.nm.us

State Website: http://www.hed.state.nm.us/students/nc-sara.aspx
Student Complaints: http://www.hed.state.nm.us/students/complaints.aspx


New York

Owen Donovan, Ph.D.
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov

Student Complaints: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html


North Carolina

Terrence R. Scarborough, M.P.A.
Director of SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
919.248.4660
terrence@saranc.org

State Website: www.saranc.org
Student Complaint Process: http://www.saranc.org/Complaint.html
Student Complaint Form: http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf


North Dakota

Dr. Richard Rothaus
North Dakota University System
Vice Chancellor for Academic and Student Affairs
600 E. Boulevard Avenue, Dept. 215
Bismark, ND 58505-0230
701.328.4136
richard.rothaus@ndus.edu

Student Complaints: https://www.ndus.edu/system/state-authorization/


Ohio

Matt Exline
Assistant Director of Program Approval Operations
Ohio Department of Higher Education
25 South Front Street
Columbus, OH  43215
614.728.3095
mexline@highered.ohio.gov

Student Complaints: https://www.ohiohighered.org/students/complaints


Oklahoma

Daniel Archer
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9142
darcher@osrhe.edu

State Website: http://www.okhighered.org/admin-fac/sara/
Student Complaints: http://www.okhighered.org/resources/Student-Complaint-Form


Oregon

Juan Báez-Arévalo
Director of Private Postsecondary Education
Higher Education Coordinating Commission
255 Capitol Street NE
Salem, OR 97310
503.947.5977
juan.baez-arevalo@state.or.us

State Website: http://www.oregon.gov/highered/institutions-programs/private/Pages/SARA.aspx
Student Complaints: https://justice.oregon.gov/complaints


Pennsylvania

Patricia Landis
Division Chief
Department of Education
Division of Higher and Career Education
333 Market Street 
Harrisburg, PA 17126
717.783.8228
plandis@pa.gov

State Website: http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/State-Authorization-Reciprocity-Agreement-%28SARA%29.aspx#tab-1


Rhode Island

Kimberly Bright
Chief of Staff
RI Office of the Postsecondary Commissioner
560 Jefferson Boulvard
Warwick, Rhode Island 02886-1304
401.736.1100
Kimberly.Bright@riopc.edu

Student Complaints: https://www.riopc.edu/page/RI-SARA/


South Carolina

Clay Barton
Licensing Program Coordinator
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
803.737.7781
Cbarton@che.sc.gov

State Website: http://www.che.sc.gov/InstitutionsEducators/AcademicPolicies%2CPrograms/SouthCarolina-StateAuthorizationReciprocityAgreement%28SC-SARA%29.aspx
Student Complaints: http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf


South Dakota

Katie Hubbart
Academic Affairs Specialist
South Dakota SARA Coordinator
South Dakota Board of Regents
306 East Capitol Avenue, Suite 200
Pierre, SD 57501
605.773.3455
Katie.Hubbart@sdbor.edu

State Website: https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx
Student Complaints: http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx


Tennessee

Julie Woodruff
Assistant Executive Director and Lead Attorney for DPSA
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
615.253.8857
julie.woodruff@tn.gov

State Website: https://www.tnecampus.org/
Student Complaints: https://www.tn.gov/consumer/complaint.shtml


Texas

Jessica Acton
Program Director, Academic Quality and Workforce
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, TX 78711
512.427.6214
jessica.acton@thecb.state.tx.us

State Website: http://www.thecb.state.tx.us/index.cfm?ObjectID=4494F260-E342-2613-4D0A7428287BF99A
Student Complaints: http://www.thecb.state.tx.us/index.cfm?ObjectID=4494F260-E342-2613-4D0A7428287BF99A


U.S. Virgin Islands

Camille McKayle
Provost and Vice President for Academic Affairs
University of the Virgin Islands
#2 John Brewers Bay
St. Thomas, USVI  00802
340.693.1200
cmckayl@uvi.edu


Utah

Cynthia "Cyd" Grua
Office of the Commissioner for Higher Education
Utah System of Higher Education
Board of Regents Building, The Gateway
60 S 400 W
Salt Lake City, Utah  84111
801.321.7152
cgrua@ushe.edu

State Website: https://higheredutah.org/sara/
Student Complaints: http://consumerprotection.utah.gov/complaints/index.html


Vermont

Cassandra Ryan
School Finance Analyst
Vermont Agency of Education
120 State Street
Montpelier, VT 05620
802.479.8545
Cassandra.Ryan@vermont.gov

Student Complaints: http://education.vermont.gov/vermont-schools/school-operations/post-secondary-programs


Virginia

Darlene Derricott
Director of Academic Services
State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804.225.2621
DarleneDerricott@schev.edu

State Website: http://www.schev.edu/index/institutional/state-authorization-reciprocity-agreements-%28sara%29
Student Complaints: http://www.schev.edu/index/institutional/state-authorization-reciprocity-agreements-(sara)


Washington

Tivoli Sharp
Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
360.753.7869
tivolis@wsac.wa.gov

Student Complaints: http://www.wsac.wa.gov/sara


West Virginia

Mark Stotler
Director of Academic Programming
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
304.558.0262
mark.stotler@wvhepc.edu 

State Website: http://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/
Student Complaints: http://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/


Wisconsin

Dr. Morna Foy
President, Wisconsin Technical College System and
Chair, Wisconsin Distance Learning Authorization Board
4622 University Avenue - PO  Box 7874
Madison, WI 53707-7874
608.267.9514
nancy.merrill@wtcsystem.edu

Student Complaints: http://eab.state.wi.us/resources/complaint.asp


Wyoming

Larry Buchholtz
Fiscal Operations Team Manager
State of Wyoming
Wyoming Community College Commission
2300 Capitol Ave., 5th Floor, Suite B
Cheyenne, WY 82002
307.777.7068
larry.buchholtz@wyo.gov

Student Complaints: https://communitycolleges.wy.edu/sara.aspx


Methodist University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (http://www.sacscoc.org/) to award associate, baccalaureate, master’s, and doctorate degrees. Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30330-4097 or call (404) 679-4500 for questions about the accreditation of Methodist University. To access the complaint process and complaint form, select http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf.

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