DPT Complaints

Complaints

Complaints about the Program Faculty, Staff, or Students

An individual or organization who experiences an unfavorable experience with any student, faculty member, or staff member of the Methodist University Doctor of Physical Therapy Program is able to file a written grievance. The Program takes complaints very seriously and will act upon any complaint in an expedient manner, should the complaint warrant action. This grievance should be filed within 30 days of the offending incident(s) and should be addressed to the Doctor of Physical Therapy Program Director. Once a complaint has been made, the Program Director will be directly involved in gathering information and addressing the complaint.  The written grievance and any corrective action(s) will be kept on file in a locked cabinet in the Program Director’s office for a period of five years, after which they will be purged while maintaining confidentiality.

Complaints should be addressed to:

Methodist University
Doctor of Physical Therapy Program Director
Thomas R. McLean Health Sciences Building
5400 Ramsey Street
Fayetteville, NC 28311

If the complaint is against the Program Director, the party may submit the grievance to the Dean of the School of Health Sciences.

Program Policy for Handling Grievances Outside of Due Process

Complaints Concerning Accreditation

CAPTE has a mechanism to consider formal complaints about physical therapy education programs (PT or PTA) that allege a program is not in compliance with one or more of CAPTE's Evaluative Criteria or has violated any of CAPTE's expectations related to academic integrity. CAPTE will consider two types of complaints: those that involve situations subject to institutional due process policies and procedures and those that involve situations not subject to due process procedures.

Complaints related to the Accreditation for Candidacy, Initial Accreditation, or any other accreditation issues may be addressed by contacting CAPTE at the address below:

CAPTE
American Physical Therapy Association
1111 N. Fairfax Street
Alexandria, Virginia 22314
703 684-2782

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