Authorization & Complaint Procedures by State

Authorization and Complaint Procedures by State

State Authorization is a legal issue dealing with an institution's adherence to state requirements for colleges to secure authorization to offer instruction in that state.

Methodist students who desire to resolve a grievance are encouraged to follow the University's Student Grievances Procedures located in the Student Handbook.


Methodist University's Accreditation

Methodist University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (http://www.sacscoc.org/) to award associate, baccalaureate, master’s, and doctorate degrees. Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30330-4097 or call (404) 679-4500 for questions about the accreditation of Methodist University.

Individuals may submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body.  In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedures Policy Statement.

The links below provide information on the SACSCOC complaint policy and process.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone:  (404) 679-4500
http://www.sacscoc.org
SACSCOC Complaint Procedures
SACSCOC Complaint Form

Online Students Living in North Carolina

Additionally, if you are not satisfied with the outcome of the complaint, you may choose to file a complaint by filling out the North Carolina Post-secondary Education Student Complaint document. Please visit the State of North Carolina Post-Secondary Education Complaints page for information about this process.

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4550
Email: studentcomplaint@northcarolina.edu
Website: www.northcarolina.edu/complaints

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

Out-of-State Online Students

If you are an out-of-state student taking online courses and you are unable to resolve a complaint with Methodist or feel that not all issues were resolved with the final disposition, you may appeal to the portal agency for SARA in North Carolina (www.saranc.org):

North Carolina State Education Assistance Authority (NCSEAA)
P.O. Box 14103
Research Triangle Park, N.C. 27709
Phone: (919) 248-4660
Email: terrence@saranc.org

To access the complaint process, go to http://www.saranc.org/Complaint.html, and to access the complaint form, go to http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf.

To find out whether the state you reside in is a SARA state, please visit the National Council for State Authorization Reciprocity Agreements (NC-SARA).

Most states require that you begin the complaint process at your university before taking further action.

If a student wishes to contact the state portal agency for his or her home state, contact information for the liaison personnel in each SARA state can be found on the NC-SARA website. State-by-state contact information for agencies responsible for receiving student consumer complaints is available online.


Professional Licensure Programs

Under NC-SARA guidelines, Methodist University discloses that it does not offer any entirely (or substantially) online programs that lead to professional licensure.

For questions, contact Dr. Beth Carter, Associate Vice President for Academic Affairs at (910) 630-7425 or bcarter@methodist.edu.

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