The Division of Information Technology is proud to serve the outstanding students, faculty, staff, and researchers at Methodist University.
Our division oversees the server and network infrastructure, reporting, phone systems, computing hardware and software, user support services, and security which is critical to keeping University data secure.
The pandemic has taught us that changes are always on the horizon, so we cannot get complacent. We had to move quickly to get services in place in order to continue supporting our campus community. We will continue to strive to offer cutting-edge IT services and set security standards for the benefit of our staff and students. We do this in support of a global 21st century Methodist University.
To provide excellent services and resources to help you achieve your goals through the intelligent and secure use of campus technologies from wherever you are. Moving forward the IT team is focused on effectively meeting our customer needs and forging strong partnerships across the University.
To fulfill our mission, we need to create business value by allowing IT service management to properly leverage people, process, and technology in support of customer needs. The Division of Information Technology is committed to the following core values:
- Customer Service: We strive to provide timely, courteous, and professional services at all times.
- Communication: Communication is the key to the success of any IT organization. We ask questions. We listen to our customers. We provide solutions.
- Integrity: We earn the trust of our customers by providing ethical, honest, practical, and reliable service.
- Teamwork: Cooperation and Collaboration!
Message from the CIO
Our organization continues to adapt to the ever-evolving landscape. This year we are focused on the completion of the refresh of our network infrastructure; the rebuild of our core networks, and a modernization of how we manage and support the hundreds of workstations, computers, and other end-point devices on campus.
Additionally, Analytics and Reporting (IR) aims to aid in data-informed decision-making by transforming data into actionable insights for the university community while also generating consistent reports for external surveys.
Last year, was one of a huge learning experience, we quickly had to think creatively and innovatively to support the campus technological needs as we moved from on campus to virtual learning and working environment. As the institution looks to return to a post-COVID “new normal.” we do so with transparency, and meaningful actions and continuous improvements.
Consequently, our goals now are that we learn from the past and make immediate changes that will make technology services better for the future.
We are committed to the following initiatives:
- Rescaling where appropriate
- Reinventing as required
- Returning to baseline where it makes sense
- Reducing to optimize
- Recognizing what is no longer relevant
Finally, IT is excited to be part of the future of MU in a post-COVID workplace and support the university through technology. We hope to give students, faculty, and staff the best experience possible to help assist in their success. I am exceptionally grateful to the IT members, the President’s leadership Team, and all our collaborators across the university for their help as we navigated the constantly changing environment of COVID.
As Methodist University’s Chief Information Officer, I value your input on our services as we continue to provide excellent customer service, and transformative technological improvements.
Please feel free to contact me with comments or advice.