Academic Support for Methodist University Online Students

Academic Advising

Your Academic Advisor is your main point of contact for questions about your course schedules and your progress to degree.

Contact: Email or call (910) 212-4956 or 1 (855-474-8222 (Toll-Free)

Financial Aid

Canvas Learning Management System

Canvas will allow you to access syllabi, assignments, course materials and resources, feedback and grades, and attendance information for all of your courses, whether they are in-person, hybrid (some in-person/some remote instruction), or fully online/remote.

You can now access information for all of your MU courses by logging into Canvas.

  • (or use Quick Links menu in the top right corner of the Methodist University website).
  • You will be directed to the MU single-sign-on page. Log in using your MU email username and password.
  • After logging in, you will find your Canvas dashboard with all of your courses for the semester.
  • If you have problems accessing or using Canvas, see the information at the end of this email about available support

Accessibility and Disability Services

The Office of Accessibility & Disability Services remains committed to providing services to our students with diagnosed disabilities to provide equal access to education.

Meetings: Appointment Only

  • Accessibility & Disability Services encourages students to schedule virtual meetings (chat, email, phone, zoom) when possible
  • Intake/medical documentation/appointment requests should be emailed directly to:
  • Students should request accommodation forms via email or phone call
  • Students must schedule and reserve a proctoring appointment by sending an email to

Contact Jamaal Doran at or (910) 630-7402

Davis Memorial Library

Davis Memorial Library has a full range of services that are available to Methodist University students. This includes access to Davis Memorial Library’s Online Catalog and LibGuides, collections of digital resources grouped by subject. You can also browse Digital Resources A-Z.

Circulation Desk:  (910)630-7645
Reference Desk:  (910) 630-7123

The Writing Center

The Writing Center offers support and coaching to individuals and groups, and to faculty and staff as well as students. All writing consultations are conducted online, either in live teleconferences or telephone conversations, or with written feedback. Students can schedule their consultations at

Contact: Rebecca King,

The Monarch Tutoring & Testing Center

Location: Davis Memorial Library

Tutoring Hours Monday –Thursday 1 p.m. -9 p.m.

Walk-in Tutoring: No appointment necessary 

Tutoring Appointments: Contact Tavares Hunter at, (910) 630-7249

Center for Student Success and Student Solutions

The Center for Student Success and Student Solutions ensures that students are successful on their MU Journeys. We serve as a gateway for students to find answers to any questions they have.


Tavares Hunter, Director of Academic Support & Student Services,, (910) 630-7249

Jimarr Williams, Academic & Career Advisor,, (910) 480-8513

Canvas IT Support and Resources

  • If you need help with Canvas password resets, login issues, or course(s) not appearing in Canvas, contact the MU Help Desk at (910) 630-7020 or Please include your name and student ID number.
  • For MU Online Technical Support:

Phone: (855) 474-8222 (Press 2 at the menu)

Chat: (Click “Chat with an Expert” in the bottom left corner)

Be prepared to include your name and student ID number, information on what you were trying to do, what class it was in, what browser you were using, and any error messages(s) you received.

Note: If you are using the Canvas Student app, please review the following Canvas Student Guides for additional support:


If you live in the Fayetteville area, you can visit the Methodist University Book Store, located in the Berns Student Center, to purchase your books.  However, you may also order textbooks from the Methodist University Book Store online. If you have any questions, call the book store at (910) 630-7227.

Methodist University Identification Cards

To receive an MU ID card, online students need to submit a photo to Police and Public Safety through the myMU Portal. When you have cleared the business office, Police and Public Safety will mail your ID card to you, or you can come by the Police and Public Safety Office and pick it up. Here are instructions for submitting your photo.

  1. Go to the myMu Portal.
  2. Click on the Student Life tab across the top menu bar.
  3. Next, click on the Public Safety tab on the left menu bar.
  4. Once the page refreshes, click on the Photo Submission link at the top of the right column.

Virtual Medical Visits

For free, unlimited access to doctors, therapists, and on-demand crisis counseling, students need to activate their free account at Then they will be connected virtually to a doctor or a therapist at no cost (not even co-pays).

Students will receive an email from The Virtual Care Group, notifying them that they now have full access to their telemedicine platform, so they can receive the care they need anytime, from anywhere. This email will include a simple “Activate Your Account” link.

We encourage all students to take advantage of this wonderful service which includes no-cost virtual medical visits 24/7/365, plus crisis counseling (24/7/365), scheduled counseling, and life coaching.

If you have any questions, please contact

Career Services

Career Services provides career services and resources to all students and alumni from the first year of college to graduation and beyond. The Career Services staff guides and instructs students and alumni in the development of the skills necessary to obtain employment and work satisfaction, to succeed in a diverse and rapidly changing workforce, and to manage their life-long career strategies.

Contact: (910) 630-7333

Religious Life

Please watch the Religious Life video prepared for you.

If you would like to speak to the Methodist University Chaplain, Rev. Kelli Taylor, you may call her at (910) 630-7515 or email her at

Amplify Media App

Amplify Media is a streaming service that provides Methodist University (MU) online students with unlimited access to diverse resources that encourage the study of spiritual and religious topics from around the world, deeper Christian discipleship, and a life mission of love, justice, truth, and virtue. THERE IS NO COST to MU online students. Video series, audio recordings, and digital books are among the many resources available.

If you are interested in utilizing this wealth of resources, simply

  • download and log in to the MU Religious Life App (scan the QR code below)
  • open the purple Amplify Media icon in the bottom right corner and
  • sign up using your MU email address|4

Within 24 hours you will receive an access code and link to complete your registration.

Note: At no point in the registration process should you receive a request for your credit card number or any other payment information. If this happens, start over by verifying the correct link. 

What to Expect from an Online Course

A student will find online courses to be rigorous, demanding, and engaging. A typical online college course will require as much work as a traditional college course. Most online courses require substantial reading and writing skills to master the subject. You should expect to spend 10-15 hours per week working in the course to complete the learning activities and assignments, take quizzes or exams, and participate in the classroom discussions.

Being a successful online student requires knowing where to go for the information you need and activities you are to complete. Please acclimate yourself with the Canvas course management system environment as this will serve as your network to interface with weekly course activities. You will want to learn how to: access course materials, communicate with classmates and your instructor, submit homework, take tests, and check your grades.

Below are guidelines to help you be a successful online student:

  • Pace yourself. You will need to pace yourself and stay on top of the course schedule at all times. You also will need to set aside blocks of time to do your coursework when you will not have distractions. Be diligent and protective of your study time.
  • Do not fall behind. If you must be away from the course for a legitimate reason such as illness, contact your instructor immediately and arrange for when you will be able to get caught up with your coursework.
  • Follow up with your instructor(s) if you think something is wrong within the course. It may be that you missed something and need clarification, or that the instructor has not had a chance to respond to something in a timely manner.
  • Engage yourself. You will need to communicate regularly with your instructor(s). You also will engage with your classmates in discussion forums or other types of learning activities. The more you communicate within the course, the more comfortable you will become with your instructor and classmates.
  • Log into the course often and check for new announcements, assignments, and messages.
  • Review the course schedule and keep track of due dates for projects, assignments, exams, etc.
  • Ask questions when you don’t understand something, and don’t wait until the day before an assignment is due or you may not be able to get the help you need.
  • Save all your work in the appropriate file format, such as MS Word or Excel, PDF, or other file format that the instructor can download and open. Save all of your work in a save and recoverable storage location, such as an external hard drive.