Authorization & Student Complaint Procedures by State

State Authorization is a legal issue dealing with an institution’s adherence to state requirements for colleges to secure authorization to offer instruction in that state.

Methodist students who desire to resolve a grievance are encouraged to follow the University’s Student Grievance Procedure located in the Student Handbook (p. 25). An online grievance form is available for students.


Methodist University Representatives for Student Complaints

Academic Services

Ms. Pam Ellis-Phipps
Methodist University
5400 Ramsey Street
Fayetteville, NC 28311
(910) 630-7031
pellis@methodist.edu

Student Services

Ms. Carol Pope
Methodist University
5400 Ramsey Street
Fayetteville, NC 28311
(910) 630-7152
capope@methodist.edu


Methodist University’s Accreditation

Methodist University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (http://www.sacscoc.org/) to award associate, baccalaureate, master’s, and doctorate degrees. Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30330-4097 or call (404) 679-4500 for questions about the accreditation of Methodist University.

Individuals may submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body.  In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedures Policy Statement.

The links below provide information on the SACSCOC complaint policy and process.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone:  (404) 679-4500
http://www.sacscoc.org
SACSCOC Complaint Procedures
SACSCOC Complaint Form


Online Students Living in North Carolina

Additionally, if you are not satisfied with the outcome of the complaint, you may choose to file a complaint by filling out the North Carolina Post-secondary Education Student Complaint document. Please visit the State of North Carolina Post-Secondary Education Complaints page for information about this process.

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: (919) 962-4550
Email: studentcomplaint@northcarolina.edu
Website: www.northcarolina.edu/complaints

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at http://www.ncdoj.gov/complaint. and/or access the online consumer complaint form. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001


Out-of-State Online Students

If you are an out-of-state student taking online courses and you are unable to resolve a complaint with Methodist or feel that not all issues were resolved with the final disposition, you may appeal to the portal agency for SARA in North Carolina (www.saranc.org):

North Carolina State Education Assistance Authority (NCSEAA)
ATTN: SARA North Carolina
P.O. Box 14103
Research Triangle Park, N.C. 27709
Phone: (919) 248-4667
Email: terrence@saranc.org

To access the complaint process, go to http://www.saranc.org/Complaint.html, and to access the complaint form, go to http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf.

To find out whether the state you reside in is a SARA state, please visit the National Council for State Authorization Reciprocity Agreements (NC-SARA).

Most states require that you begin the complaint process at your university before taking further action.

If a student wishes to contact the state portal agency for his or her home state, contact information for the liaison personnel in each SARA state can be found on the NC-SARA website. State-by-state contact information for agencies responsible for receiving student consumer complaints is available online.


Professional Licensure Programs

Under NC-SARA guidelines, Methodist University discloses that it does not offer any entirely (or substantially) online programs that lead to professional licensure.

For questions, contact Dr. Beth Carter, Associate Vice President for Academic Affairs at (910) 630-7425 or bcarter@methodist.edu.

Disclaimer Statement

NC-SARA does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina, and you are taking an online course or program leading to professional licensure, Methodist University cannot guarantee whether the course or program meets requirements for professional licensure in your state. Methodist University recommends that you consult with our program contact or the appropriate licensing agency or board in your state or territory – including states participating in NC-SARA – prior to beginning your course of study. Please click to review national licensing bodies or email our program contact about licensure below:

Athletic Training
National Athletic Trainers’ Association
MU Faculty Contact: Dr. Hugh Harling
Telephone: 910.630.7418
Email: hharling@methodist.edu

Education
U.S. Department of Education
MU Faculty Contact: Dr. Jennifer Broome
Telephone: 910.630.7060
Email: jbroome@methodist.edu

For students who want to teach in other states, we recommend that they consult with our program contact or the state licensing agency in their state. North Carolina does not have 100% license reciprocity with any other state.

Nursing
National Council of State Boards of Nursing
MU Faculty Contact: Dr. Shannon Matthews
Telephone: 910.480.8479
Email: smatthews@methodist.edu

For students who want to practice in another state, please review the attached list of states to determine if the Methodist Nursing program meets requirements for professional licensure in your state.

Occupational Therapy
National Board for Certification in Occupational Therapy
MU Faculty Contact: Dr. Meredith Gronski
Telephone: 910.480.8594
Email: mgronski@methodist.edu

The entry-level occupational therapy doctoral degree program has applied for accreditation and has been granted Candidacy Status by the Accreditation Council for Occupational Therapy Education (ACOTE) of the American Occupational Therapy Association (AOTA), located at 4720 Montgomery Lane, Suite 200, Bethesda, MD 20814-3449. ACOTE’s telephone number c/o AOTA is (301) 652-AOTA and its Web address is www.acoteonline.org. The program must have a pre-accreditation review, complete an on-site evaluation, and be granted Accreditation Status before its graduates will be eligible to sit for the national certification examination for the occupational therapist administered by the National Board for Certification in Occupational Therapy (NBCOT). After successful completion of this exam, the individual will be an Occupational Therapist, Registered (OTR). In addition, all states require licensure in order to practice; however, state licenses are usually based on the results of the NBCOT Certification Examination. Note that a felony conviction may affect a graduate’s ability to sit for the NBCOT certification examination or attain state licensure.

Physical Therapy
Federation of State Boards of Physical Therapy
MU Faculty Contact: Dr. Lori Leineke
Telephone: 910.630.7004
Email: lleineke@methodist.edu

Our Doctor of Physical Therapy program is accredited by the Commission for Accreditation of Physical Therapy Education. Based on our accreditation, students who successfully complete the program can take the National Physical Therapy Exam (NPTE). If they score a passing grade on the NPTE, they are eligible to be licensed anywhere in the United States.

Physician Assistant
National Commission on Certification of Physician Assistants
MU Faculty Contact: Dr. Christina Perry
Telephone: 910.630.7215
Email: cperry@methodist.edu

Our Physician Assistant program is accredited by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA). Based on our accreditation, students who successfully complete the program can take the Physician Assistant National Certifying Exam (PANCE). If they score a passing grade on the PANCE, they are eligible to apply for licensure anywhere in the United States.


If a student wishes to contact the state portal entities for his or her home state, contact information for state authorization liaisons in each SARA state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints is available online.

Normal inquiries or concerns such as those involving admission requirements, financial aid, educational programs, etc. should be addressed directly to the appropriate office at Methodist University.professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure professional licensure