The information immediately following was furnished by the MU Health Center.

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I have symptoms and/or have tested positive for COVID-19. What do I do? Whom do I call?

  • If you are experiencing symptoms, contact Student Health Services 910.630.7164 or your healthcare provider.
  • If you have tested positive for COVID-19, see the information below about what you should do and contact Student Health Services at 910.630.7164 so that we can answer your questions and assist with contact tracing.
  • After normal business hours or on the weekends, residential students should contact the Resident Assistant (RA) or Residential Coordinator (RC) if experiencing symptoms and/or having tested positive for COVID-19. The RA and/or RC will connect you with an appropriate staff member who will assist you and answer your questions. Commuter students should contact their local health care provider after hours.

The success of MU’s plan for remaining safe on campus depends on continuing our deep culture of care for every member of the community. We must be diligent—in every hour of every day and in each personal decision we make—to safeguard our own health and the health of others.

Masks Optional on Campus

Currently, it is optional for individuals on campus to wear a face covering indoors or out. This includes classrooms, public restrooms, open office and common spaces, hallways, meeting rooms, libraries, theaters and other indoor spaces. Face coverings and social distancing are still recommended.

Social Distancing

Keeping space between you and others is one of the best tools we have to avoid being exposed to the COVID-19 virus and slowing its spread.  Since people can spread the virus before they know they are sick, it is important to stay away from others when possible, even if you have no symptoms. Social distancing is important for everyone, especially to help protect people who are higher risk of getting very sick.

  • Try to stay at least 6 feet (about 2 arms’ length) from other people
  • Try not to gather in groups of 10 or more indoors
  • Stay out of crowded places and avoid mass gatherings when possible


Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, sneezing, or touching your face. If soap and water are not readily available, use a hand sanitizer that contains at least 60 percent alcohol. Cover all surfaces of your hands and rub them together until they feel dry. Avoid touching your eyes, nose, and mouth and wash your hands after touching your face.

Health Monitoring

Every member of the community should monitor their own health and conduct a daily health check using the MU Green Screen App. If you do not feel well, do not attend class or report for work, and seek medical advice. If you answer YES to any of the questions on the app, contact Student Health Services 910.630.7164 or your healthcare provider.

Annual Flu Shot

A flu shot is recommended. This will help us maintain a healthier community and reduce the pressure on our campus and region’s medical systems.

Code of Commitment

We must practice honesty and integrity in daily living. We must show constant respect for others. We must take responsibility for ourselves, for others, and for the health of the Methodist University community, because human lives are so intimately connected on a residential campus. Students, faculty and staff are expected to abide by university measures to protect the health of our community at all times and will be held accountable for compliance.

Your Healthy Habits

Whether you are on campus or away, it is important that you take precautions to prevent the spread of the COVID-19 virus. This is a shared responsibility and all MU community members are expected to follow these guidelines and take these precautions at all times. Even when optional, we should all: 

Know Your W's

Personal Protective Gear

MU will issue a cloth face mask (and other protective supplies when necessary) and provide sanitation supplies throughout the community.

Guidance to help prevent infection during use and re-use of mask

To Doff (remove) face mask with intent to reuse

  1. Perform hand hygiene
  2. Remove mask
  • Remove an ear loop style mask by holding the ear loops. The front is contaminated, so remove slowly and carefully.
  • Remove a tie style mask by untying lower ties FIRST. Untie upper ties last. The front is contaminated, so remove slowly and carefully. Ensure ties do not fall into clean interior side of mask.
  1. After removing face mask, visually inspect for contamination, distortion in shape/form. If soiled, torn, or saturated the mask should be discarded.
  2. If the face mask is NOT visibly soiled, torn, or saturated, carefully store on a paper towel exterior side of mask down.
  3. Perform hand hygiene.

To Re-Don (put on) Mask

  1. Perform hand hygiene
  2. Grasp mask
  • Pinch an ear loop style mask at the ear loops or
  • Grasp a tie style mask by upper ties on surgical mask
  1. Place over face
  • For ear loop style mask: Secure ear loops behind the ears. Secure mask.
  • For tie style mask: Secure upper ties first, behind head. End by securing lower ties behind head.
  1. Perform hand hygiene

Conservation of Mask

Methodist University has an adequate, but not inexhaustible, stock of masks for employees’ and students’ utilization.  In an effort to maintain the supply, conservation of masks is essential.  We ask everyone to make every effort to help preserve the supply of PPE and reduce the need for replacement masks whenever possible.

In an effort to ensure masks continue to be available, we must make all efforts to conserve our supply. In the event the supply of masks prohibits this strategy, distribution of masks will be prioritized based on the highest risk activities. Supply chain is working diligently to secure additional stocks of masks.

If You Become Ill

All students, faculty and staff who report COVID-19 symptoms or who are exposed to the virus must follow the testing, contact tracing and quarantine protocols established by Methodist University, the Cumberland County Department of Public Health Department and the State of North Carolina.

Medical Care

MU Health Services

If you experience COVID-19 Symptoms and begin to feel ill, first refrain from direct contact with others until you consult with a healthcare provider. If you are not in the MU area or on campus you should consult your healthcare provider or local hospital for directions if you begin to experience symptoms of COVID-19. If you are on campus and begin to experience symptoms of COVID-19  you may contact the Student Health Center to schedule a telehealth or in clinic appointment.

  • Location:  The Well, West Hall
  • Phone:     910.630.7164
  • Email:
  • Hours:
    Monday: 8 a.m. – 1 p.m. | 2 p.m. – 5 p.m.
    Tuesday: 8 a.m. – 1 p.m. | 2 p.m. – 5 p.m.
    Wednesday: 1 p.m. – 5 p.m.
    Thursday: 8 a.m. – 1 p.m. | 2 p.m. – 5 p.m.
    Friday: 8 a.m. – 1 p.m. | 2 p.m. – 5 p.m.

Notification of COVID-19 Cases

Confidentiality laws prohibit the university from disclosing any identifying information about affected individuals. Any individual who has tested positive will be isolated, and anyone believed to be at risk for exposure will be contacted and asked to self-quarantine.

In the event of a confirmed case of COVID-19, the university will follow contact tracing and notification protocols as directed by local and state health authorities. Identified contacts will receive guidance about monitoring and testing per the university’s COVID-19 Response Plan and at the direction of the Cumberland County Department of Public Health and North Carolina Division of Health and Human Services.

Contact tracing may include notification of:

  • Close personal contacts identified by the confirmed positive individual
  • Those in close housing proximity with the student (roommate, suitemates, apartment mates, those who may share a bath)
  • Classmates, university staff and faculty members with whom the individual may have come in contact while contagious
  • Members of student organizations with whom the individual may have come in contact while contagious
  • On-campus employers with whom the individual may have come in contact while contagious

Quarantine/Isolation Plan

If you are sick with symptoms of COVID-19 or is suspected to be infected with the virus that causes COVID-19 you will be instructed to “self-quarantine” pending test results and/or symptoms.

  • You will restrict activities, except for getting medical care.

Do not go to work, school, or public areas 

Do not use public transportation

  • You may quarantine in your home (off-campus) or
  • relocate to a different on-campus housing location. In some circumstances, students may be quarantined together.
  • Students living on campus who test positive for COVID-19 and/or with symptoms will be isolated.

The North Carolina Dashboard

The North Carolina Department of Health and Human Services maintains a COVID-19 dashboard that is updated daily. The NCDHHS also provides information about how it defines and collects data for the dashboard.


Contact us at, our dedicated email address for COVID-19 communications.


Cleanliness and hygiene are everyone’s job and responsibility. The entire university community must work together to keep others healthy and safe.

Custodial services personnel will continue providing daily cleaning and disinfecting of classrooms, breakrooms, bathrooms, classrooms, buildings and all public spaces.

Offices & Departmental Spaces

Disinfectant wipes are available upon request until inventory is depleted.

Residence Halls

Custodial services will clean common area shower rooms and restrooms (Cumberland and Sanford Hall) once daily and disinfect high-touch areas, five days a week and once daily Saturday. Custodial services will clean and disinfect residential common spaces, lounges and high-touch surfaces daily.

Residential life staff will conduct frequent health and safety inspections to include the bathrooms and require students to clean and disinfect their spaces.

Kitchen spaces in apartments will be cleaned by the residents and reviewed in the health and safety inspections.

Student Support (student center, recreation, meeting rooms)

All student support spaces, and meeting rooms will be cleaned a minimum of once daily by Custodial Services. High-use public spaces such as Berns Student Center, will be disinfected at a minimum once daily by Custodial Services.

Athletic Facilities

All athletic facilities currently in use will be cleaned and disinfected a minimum of once daily by Custodial Services. Athletics will designate staff to disinfect locker rooms after each workout. Custodial services will do a thorough cleaning of the spaces according to the assigned schedule and or evening schedule.

Athletes will disinfect equipment immediately after use with their personal towels and the spray bottle at their racks. After each session coaches will clean the equipment at every rack. At the end of each day the performance staff will do one more thorough cleaning of the weight room equipment, nutrition stations and offices.

Performance staff will clean and sanitize the weight rooms, nutrition stations and offices at the end of each day.

Requesting Service & Supplies

To receive additional service or hand wipes, submit a work order to for Housekeeping to respond.


Contact us at, our dedicated email address for COVID-19 communications.