About Information Technology Services

What We Do

The Methodist University IT Service Desk provides prompt, knowledgeable, courteous technology support services to the Monarch Community.  Some of the regular Service Desk activities are…

  • Serve as the main point of contact for most technology issues at Methodist University.
  • Help to resolve issues with Methodist University provided networks, computers, software or services.
  • Help to resolve common issues with student-owned computers, software and devices. *The Service Desk does not provide hardware maintenance services on student-owned computers.
  • Coordinate with other Information Technology teams to solve issues where additional assistance is required.
  • Coordinate the fulfillment of requests for network access, devices, services and software.
  • Help students, faculty and staff maintain and service their accounts and passwords for various Methodist University systems.

Who We Are

 Information Technology Services Staff:

 Institutional Research & Effectiveness

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Hours

Monday –  Friday 8:00 a.m. – 4:30 p.m.