Student Financial Services is dedicated to providing quality service in an efficient, professional, and timely manner to our students, parents, faculty, and staff.

You have made an important decision to invest in your future. We are here to help you make the most of that investment.


Our office hours are Monday – Friday 8am – 5pm. You can reach us at 910.630.7284, 7018, 7192, 7193, or 7619. During our peak periods, such as the beginning of a semester, wait times are likely to be longer than other times of the year. We thank you for your patience as we assist all Monarch families with their needs.

  • Before calling: Please have the Methodist University student ID number available. For callers who are not students, please have the student ID and FERPA passcode. More information about the FERPA passcode can be found in our Frequently Asked Questions.

E-Mail |

E-mail correspondence from students must be sent from your Methodist University Student e-mail address, as privacy rules prevent us from releasing detailed financial information to an outside e-mail address. If you are a parent, please include the student ID number and FERPA passcode provided to you by your student for verification. Any outside e-mail will be deleted for security reasons.

  • Before sending e-mail: Be sure to provide the student ID number in all communications to help our office better assist students, especially if the name is common.
  • After sending e-mail: An associate will reply to your e-mail within 24-48 business hours. As with volumes of phone calls during busy seasons, it may take us additional time to reply to your e-mail. We thank you for your patience during our busy seasons.

Mailing Address

Methodist University
Student Financial Services
5400 Ramsey Street
Fayetteville, NC 28311

Staff Directory

Mary Mercer, B.S.

Director, Student Financial Services
Mary Mercer

Kellie Blackmon

Student Financial Services Counselor
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Diana Childress

Assistant Director, Student Financial Services
Diana Childress

Casina Hardison-Rose

Student Financial Services Counselor
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Monique McDougald

Coordinator, Financial Literacy & Student Financial Services
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